Privacy Policy
Last updated: October 2026
This Privacy Policy explains how Studio Rock & Garden ("we", "us", "our"), Bhatons Estate, Lane Opp Shalimar Petrol Pump, Dr. C.G Road, Chembur, Mumbai, Maharashtra 400074, collects, uses and protects your information when you visit studiorockgarden.com, place an order, or use our nursery, plant hire and landscaping services. By using our website you agree to this policy.
Information we collect
- Account details: your name and email address. We log you in with a one-time code (OTP) sent to your email, so we do not store a password.
- Order details: name, mobile number, email, delivery and billing address, the products you buy, order history and any notes you add.
- Payment details: online payments are processed securely by our payment partner (Razorpay). Your card, UPI or net-banking details are entered on their secure page and are never stored on our servers. We only receive a payment reference and status.
- Messages and enquiries: what you send us through the contact form, WhatsApp, phone or email, including plant hire and landscaping enquiries.
- Reviews: ratings, review text and the name you choose to show with it.
- Newsletter: your email address if you subscribe to offers and plant care tips.
- Technical data: cookies that keep you logged in and remember your cart, and basic information such as browser type and pages visited, used to keep the site working and secure.
How we use your information
- To process, pack, ship and deliver your orders and to provide our services.
- To send order confirmations, shipping updates, login codes and replies to your questions.
- To give you plant care advice and after-sales support.
- To send offers and newsletters, only if you have subscribed. You can unsubscribe at any time.
- To prevent fraud, keep the website secure and meet our legal and tax obligations.
- To improve our products, website and service.
Who we share it with
We do not sell or rent your personal information. We share only what is needed with:
- Courier and postal partners — your name, phone number and address, to deliver your order.
- Payment partners — to process online payments and refunds.
- Service providers that host our website and send our emails, under confidentiality.
- Government or law enforcement authorities, when required by law.
Cookies
We use essential cookies to keep you signed in, remember your cart and protect forms. You can block cookies in your browser settings, but parts of the website (such as the cart and checkout) may then not work.
Data security and retention
We use reasonable security measures, including encrypted connections (HTTPS) and restricted access, to protect your information. We keep order and invoice records for as long as required by Indian tax and accounting laws, and other information only as long as needed for the purposes above.
Your choices and rights
- You can view your orders and update your details from My Account.
- You can unsubscribe from marketing emails using the link in any email or by contacting us.
- You can ask us to correct or delete your personal information, except records we must keep by law.
Children
Our website is meant for users aged 18 and above. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.
Contact us
For any questions or requests about your privacy, please contact us:
Studio Rock & Garden
Bhatons Estate, Lane Opp Shalimar Petrol Pump, Dr. C.G Road, Chembur, Mumbai, Maharashtra 400074
Email: studiorockandgarden@gmail.com
Phone / WhatsApp: +91 85911 86760